Privacy Policy
Review the privacy policy for HTX Water Damage Restoration in Houston, TX. Learn how consumer data is handled. Call (281) 326-6357 with any questions.
Consumer Privacy Policy and Information Practices
HTX Water Damage Restoration ("we," "our," or "the Network") operates the website located at htxwaterdamagerestoration.com. This Privacy Policy describes how we collect, use, maintain, and disclose information collected from users ("you" or "User") of the website. This policy applies to the site and all referral dispatch services offered by HTX Water Damage Restoration across Houston, Harris County, and adjacent Texas communities.
1. Information We Collect
We collect personal identification information from Users in various ways, including when Users visit our site, fill out an inquiry form, call our dispatch telephone number, or connect with our service coordination desk:
- Contact Information: Full name, telephone number, email address, physical property address, and municipal location.
- Service Request Details: Type of water loss (such as emergency water extraction, plumbing pipe rupture, structural drying, sewage backup, or flood mitigation), severity of property damage, insurance carrier details, and project notes.
- Technical Log Data: IP address, browser type, device information, operating system, referring URL, and pages visited on our site.
- Communications: Records and transcripts of phone conversations, voice messages, SMS notifications, and email inquiries submitted to our intake desk.
2. How We Use Collected Information
HTX Water Damage Restoration uses collected consumer information for specific, legitimate business purposes:
- Referral Dispatch Matching: Connecting property owners directly with independent, qualified water damage restoration contractors, structural drying technicians, and plumbers servicing the user's specific geographic area.
- Customer Service Communications: Contacting you via phone call, text message, or email to verify damage details, confirm contractor dispatch availability, and provide status updates.
- Service Verification and Quality Assurance: Ensuring that referred contractors contact homeowners promptly and deliver professional customer service.
- Site Optimization and Analytical Improvement: Evaluating user navigation patterns to improve website performance, mobile usability, and educational content clarity.
3. Disclosure of Information to Independent Contractors
HTX Water Damage Restoration operates as a referral network. When you request a restoration assessment or submit a mitigation inquiry, your contact information, address, and damage details are transmitted directly to independent restoration contractors operating within your local service area. These independent contractors use your information to contact you, schedule on-site inspections, provide estimates, and perform mitigation services.
We do not sell, trade, or rent personal identification information to unrelated third-party marketing companies for promotional purposes.
4. Third-Party Service Providers and Analytics
We may employ third-party service providers to facilitate website operations, administer intake forms, process analytics, and manage telecommunications infrastructure. These providers include lead management software providers, customer relationship management platforms, call tracking systems, and website analytics tools (such as Microsoft Clarity). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. Cookies and Web Tracking Technologies
Our website may use "cookies" to enhance user experience. A cookie is a small text file placed on your hard drive for record-keeping purposes and to track information about website interactions. You may configure your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some portions of the site may not function properly.
6. Data Security Measures
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. However, no data transmission over the Internet or wireless network can be guaranteed to be 100 percent secure.
7. Consumer Rights and Opt-Out Requests
Property owners who have submitted inquiries through our website may request access to, correction of, or deletion of their personal information by contacting our privacy compliance desk. If you no longer wish to receive communications regarding referral dispatch, you may notify our dispatch team directly by phone at (281) 326-6357 or by sending an email to dispatch@htxwaterdamagerestoration.com.
8. Changes to This Privacy Policy
HTX Water Damage Restoration has the discretion to update this Privacy Policy at any time. When updated, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
9. Contacting Our Network
If you have questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us:
- Entity Name: HTX Water Damage Restoration Referral Network
- Physical Address: 1001 Texas Ave, Suite 1400, Houston, TX 77002
- Direct Dispatch Hotline: (281) 326-6357
- Direct Email: dispatch@htxwaterdamagerestoration.com
Facing an Active Water Damage Emergency in Houston?
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