Terms of Service

Terms of Service and Referral Network Disclaimers

Welcome to htxwaterdamagerestoration.com. By accessing, browsing, or utilizing this website, or by contacting our telephone dispatch desk, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree with these Terms, you must discontinue use of the website immediately.

1. Referral Service Operational Model and Contractor Independence

HTX Water Damage Restoration operates strictly as an independent marketing and referral matching network. This website connects property owners, commercial facility managers, landlords, and tenants experiencing water losses with independent, local restoration contractors, structural drying specialists, and plumbing professionals servicing Houston, Harris County, and surrounding metropolitan areas.

Important Legal Disclosures:

• No Direct Contracting: HTX Water Damage Restoration is not a water damage restoration contractor, structural drying firm, mold remediation company, or licensed general contractor. We do not personally provide water extraction, structural dehumidification, mold remediation, or reconstruction services.
• Independent Business Entities: All contractors referred through this website or our telephone dispatch desk are independent business operators. Each contractor maintains their own business registrations, insurance policies, certifications, municipal licenses, and trade qualifications.
• No Employer-Employee Relationship: Contractors are not employees, agents, partners, or joint venturers of HTX Water Damage Restoration. We do not supervise, direct, manage, or control the physical work, safety protocols, pricing decisions, or business operations of any referred contractor.

2. Verification of Contractor Qualifications and Consumer Responsibility

It is the sole responsibility of the property owner to evaluate, verify, and confirm the credentials, insurance coverage, licensing status, and overall suitability of any independent contractor prior to entering into a written contract, allowing work to commence, or making payment:

• State Regulatory Compliance: In the State of Texas, mold assessment and mold remediation are regulated by the Texas Department of Licensing and Regulation (TDLR) under Texas Occupations Code Chapter 1958. Property owners requiring mold remediation must ensure that their chosen contractor holds valid TDLR licensing.
• Plumbing and Structural Work: Any domestic potable plumbing repairs or municipal sanitary drain connections requiring local permits must be executed by independent contractors holding appropriate Texas State Board of Plumbing Examiners credentials.
• Insurance and Bonding: Property owners should request proof of general liability insurance, commercial auto coverage, and workers' compensation from the independent contractor prior to project commencement.

3. Limitation of Liability

Under no circumstances shall HTX Water Damage Restoration, its founders, operators, employees, affiliates, or technology partners be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with:

• The performance, non-performance, negligence, delay, or substandard workmanship of any independent contractor referred through this platform.
• Any property damage, water damage escalation, structural failure, foundation settling, mold colonization, microbial proliferation, or environmental contamination occurring on your property.
• Any personal injury, illness, allergic reaction, or respiratory issue resulting from water damage exposure, black water bacteria, or airborne fungal spores.
• Any pricing disputes, billing disagreements, estimate discrepancies, or insurance claim denials arising between you and an independent contractor or your insurance carrier.
• Any delays in contractor arrival, dispatch response times, or phone connection availability.

4. Pricing Estimates and Scope of Work

Information provided on this website regarding typical water damage restoration costs, square footage pricing ranges, or structural drying timelines is provided solely for general educational and budgeting purposes. HTX Water Damage Restoration does not quote binding prices, guarantee insurance claim approvals, or establish contractual service fees:

• On-Site Assessment Required: Accurate restoration costs can only be established through physical, on-site inspection, thermal moisture mapping, and scope documentation performed by an independent restoration technician.
• Itemized Contractor Contracts: All financial transactions, project agreements, warranties, and service authorizations are executed directly between the property owner and the independent service provider.

5. Website Intellectual Property and Permitted Use

All materials displayed on htxwaterdamagerestoration.com, including technical text articles, architectural diagrams, layout components, design tokens, logos, graphics, and code, are the intellectual property of HTX Water Damage Restoration and are protected under United States copyright and trademark laws. You are granted a limited, revocable, non-exclusive license to view website content for personal, non-commercial purposes. Reproduction, syndication, scraping, or automated harvesting of website content without prior written authorization is strictly prohibited.

6. Dispute Resolution and Governing Law

These Terms of Service and any claims or disputes arising out of or related to your use of this website shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal proceeding arising out of these Terms shall be instituted exclusively in the state or federal courts located in Harris County, Texas.

7. Amendments to Terms

We reserve the right to revise or modify these Terms of Service at any time without prior notice. Continued use of the website following any modifications constitutes your formal acceptance of the updated Terms.

8. Inquiries and Notice

For inquiries concerning these Terms of Service or our referral network disclaimers, please reach out to our administration desk:

• Platform Name: HTX Water Damage Restoration Referral Network
• Physical Address: 1001 Texas Ave, Suite 1400, Houston, TX 77002
• Direct Dispatch Hotline: (281) 326-6357
• Contact Email: dispatch@htxwaterdamagerestoration.com